FAQ’s
Are you correctly registered and with whom?
Yes. We are registered with the Care Inspectorate Wales (CIW).
How do you meet the language and communication needs for people using the service?
Hanbury Care ensures that our home environment is service user-centred, and we are active participants in the Welsh language ‘Active Offer’. We are proactive in our approach that ensures every individual’s language and communication needs are identified as an integral part of the services that we provide. Staff at Hanbury Care have experience in British Sign Language (BSL), Picture Exchange Communication System (PECS) and resources to support this method, as well as Treatment and Education of Autistic and Communication handicapped Children (TEACCH). Where needed, we will strive to ensure that we provide written documents bilingually to meet the needs of the individual and are committed to changing our own working practices and skills to reflect the needs of the children and young people who we care for, as well as others using our service.
What measures do you use to monitor, review and improve the quality of care provided?
Hanbury Care have implemented the services of two systems that are used to monitor, review and improve the quality of care and support that we provide to children and young people.
The first of these systems is ClearCare Solutions. ClearCare uses both Young People Management Software for recording and securely storing information about each child in our care. All personal data and information relating to the care, protection and safety of each child is easily accessible. ClearCare also offers us a Care Plan and Management Software, which simplifies the management of our care home, offering us immediate access to information and instant reports on outcomes or KPIs.
Our ClearCare software offers us tools to record outcomes within nationally recognised frameworks, including measuring well-being, identifying progress and we can also create individually focussed plans, such as HoNOSCA to score the behaviour, symptoms and social functioning of children and young people with mental health problems. In addition to this is C-GAS, a numeric scale that rates the general functioning of children under the age of 18, WEMWEBS which is a mental health screening questionnaire to establish if a person has a good level of self-worth and is experiencing contentment in life, and GPC, a chart to set and review aspirations and goals. This is all in addition to our comprehensive Child Centred Personal Plans.
What does the Thrive package entail?
Hanbury Care is the only accredited children’s residential home in Wales to offer the Thrive Approach to children and young people in our care. It offers us the ability to do the following:
o Clearly and systematically identify the social and emotional needs of the children and young people that we are working with.
o Profile individual children identified as having additional needs.
o Action-plan at an individual level, with a raft of strategies and age-appropriate activities to incorporate into our direct work that will support social and emotional development.
o Measure and report on the progress of individuals over time.
In addition to this, we use Thrive Online to evidence that Thrive direct work is improving the outcomes for the children and young people that we are supporting. It allows us to gather and apply data relating to social and emotional development.